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Are late, or unpaid, invoices causing you time and money?

At Collection House Ltd, we pride ourselves on offering our clients a cost-effective solution to all aspects of debt collection, whether this is performing day-to-day credit control duties or by preparing claims for the issue of legal proceedings.  We work to the highest professional standards to help clients recover monies owed quickly, and ethically, whilst providing a sensitive approach. 

About us:

Established in September 1996 and incorporated in October 2000, Collection House Ltd are one of the leading and longest established Debt Collection Agencies in the UK. Led by John Matthews MCICM 

(pictured), the company's primary objective is to recover your money. Our team adopt an assertive, yet friendly, approach when contacting your customers, in order to maintain a good working relationship.


Reputation means everything and we value and protect our clients' reputation as much as our own. We regard ourselves as an extension of your own business and will always treat your customers fairly. Being a verified member of the Institute of Credit Management demonstrates that, as an agency, we are recognised to provide the relevant Credit Management skills and good practice.

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No Collection, No Fee Commercial Debt Recovery Service

In any business, incurring bad debt is painful.  We understand this and provide our clients with a "No collection, No Fee" Debt Recovery Service charging a commission fee of typically 15% . We are happy to recover any debt regardless of debt value and will always look to recover our fee direct from the customer if applicable.  

Peace Of Mind 

Our team are equipped to deal with all situations in a professional and diligent manner.  Our goal is to eliminate any stress you may have endured whilst chasing payment. You will be kept informed at all times regarding any updates whether this is via our client portal or weekly reporting. We take great pride in the results we achieve and the strong, long-term working relationship we build with our clients.



Our secure Client Portal will be bespoke to your business.  You will have full access to the following: file notes, emails, telephone conversations and even copies of any demands issued. Our system also allows you to enter new cases, enter your own file notes and even payments. Providing we are being instructed on a regular basis, this is a service that we provide completely free of charge.


Volume referrals

Unpaid invoices can quickly add up.  Our team are equipped to handle high volume referrals and process them quickly and methodically.  This delivers a more cost-effective result and fewer distractions for you as a business.  Depending on the number of referrals, we are able to provide you with a bespoke pricing structure which will enable you to keep costs to an absolute minimum. 

Why outsource your credit control?

Credit Control is an essential discipline for all businesses but can be time consuming and challenging at times. It can also be costly to have dedicated and qualified members of staff tasked to perform this crucial role. 


All too often businesses view Credit Control as a necessary evil and hand this task to unqualified or inexperienced personnel. Effective and efficient Credit Control is critical to the success of any business, reducing debtor days outstanding and improving cash-flow. Collection House Ltd has the expertise and resources to manage your Credit Control requirements in whole or in part in a professional and friendly manner, enabling you to concentrate your efforts on running your business and generating more income.  We offer our services in Wiltshire, Bristol, Bath and across the UK.

How can we help your business?

You could be the best entrepreneur in town but if your work is not rewarded with payment, your business will ultimately fail. Our involvement can ensure that you are placed into the best possible position to receive payment.  We can operate as an extension of your own Credit Control department or work in a flexible and tailored manner to fit the needs of your business.  Our team will always work with you to achieve objectives and targets and will also act as an early warning system in identifying accounts that are high risk. 


Building customer relationships

Our team will understand your business and will get to know your customers. They will always engage with your customers in a polite and professional manner as, after all, good Credit Control is based on building professional relationships. You will be assigned team members best equipped to manage your specific requirements and build excellent customer relations. Instructing us should be viewed as adding value to your business by allowing you to continue to do what you do best.  

Importance of credit control

Outsourcing your Credit Control to us will help avoid painful bad debts and help prevent extending further credit to high risk customers.  Our involvement will also make a valuable contribution to reducing the number of accounts that would require action, including debt recovery and legal action.  A good Credit Control service can pay for itself by improving your business reputation and improving your cash-flow. This is exactly the level of service that we can provide, tailored to mirror your business requirements.


Do you need help with Commercial Debt Recovery or Credit Control?

Please contact our specialist Debt Recovery team today on 01225 762044. We are more than happy to answer any questions you may have. On instructing us, you will be allocated your own dedicated account manager who will keep you up to date with your case.


We are more than happy to meet you via appointment, our registered office is located in Trowbridge, Wiltshire -  just a short drive from Bath and Bristol.  

Quote: CHAPR05 to receive an introductory discount

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